Gravity Diagnostics Saves $500K+ a Year Scaling EMR Integrations

The Challenge

In 2020, Gravity Diagnostics experienced explosive growth as demand for diagnostic testing surged across the country. While the growth created significant business opportunities, it also placed tremendous pressure on the laboratory's IT and connectivity infrastructure.

A key challenge emerged around EMR (Electronic Medical Record) integrations. The laboratory's existing interface vendor struggled to keep pace with the increasing volume of integration requests, resulting in:

• Lengthening implementation timelines for new EMR interfaces
• Inconsistent service levels and communication
• Growing pressure on internal IT resources
• Limited visibility into interface-related costs and billing

Without a scalable solution, delayed integrations threatened to impact client onboarding, operational efficiency, and the customer experience that had become central to Gravity's brand.

What We Built

DS2 partnered closely with Gravity Diagnostics' internal IT team to streamline and accelerate interface development while improving operational transparency.

Key components of the solution included:

• Collaborative integration development and project management
• Accelerated EMR interface implementation processes
• Scalable support to handle rapidly increasing interface demand
• Improved communication and service responsiveness
• Enhanced billing transparency and reporting
• Ongoing partnership focused on long-term growth and operational efficiency

Rather than functioning as a traditional vendor, DS2 worked as an extension of Gravity's team, helping them scale their connectivity infrastructure during a period of unprecedented growth.

What Changed

The partnership delivered significant operational and financial benefits, including:

• More than $500,000 in annual cost savings
• Faster EMR interface development and deployment timelines
• Increased capacity to support growing client integration demand
• Improved billing visibility and transparency
• Reduced burden on internal IT resources
• Protection of Gravity's high-touch customer experience during rapid expansion

By improving interface delivery speed and operational efficiency, DS2 enabled Gravity Diagnostics to continue scaling while maintaining the level of service their customers expected.

Client Impact

Through a strategic partnership focused on responsiveness, scalability, and transparency, DS2 helped Gravity Diagnostics transform a growing operational challenge into a competitive advantage. The result was a more efficient integration process, substantial cost savings, and a stronger foundation for continued growth.